For breweries · wineries · distilleries · cideries

D2C + tours + retail. Three revenue streams, one platform.

Vocito's AI manages D2C orders via webshop + phone, schedules brewery/winery tours with groups, and manages B2B retail relationships (hospitality, off-licence, supermarket chain). From €299/mo.

Try a live demo call Book a 15-min walkthrough
D2C + B2B in one Live in 8 minutes Tours engine

What Vocito does for you

Brewery = three business models at once: D2C + tours + B2B.

D2C orders (€20-€50 per order). Tours (€25-€50 per person). B2B retail (€100-€10k per order). All different workflow. Vocito orchestrates.

When Now — manual With Vocito
D2C webshop orderCustomer asks: stock check, delivery, returnAI answers 24/7 from inventory system
Tour requestEmail intake for group size, language, dayAI asks + offers 3 slots, payment directly
During tourCross-sell merchandise often forgottenAuto email 24h after tour with 'special tour offer'
B2B retail requestSales team calls, 2-3 days quoteAI does intake + quote directly from B2B rates
Recurring B2B clientMonthly order = 5 emails back-and-forthAuto reorder reminders + 1-click confirmation
Seasonal launchesCustomers miss new seasonal beer/wineAuto blast to D2C + B2B database

How it works

Three features for breweries + wineries.

D2C order + customer service

Customer asks via WhatsApp: "is X in stock?", "when will my order arrive?", "can I return this?". AI checks inventory system (Shopify, WooCommerce), shipping tracker, return policy. 24/7 answered, relieves customer service team.

Tour bookings + cross-sell

Tour request: AI asks group size, language (EN/DE/FR), desired date, dietary needs. Offers 3 slots, takes payment directly (Stripe). After tour: auto email with 'tour-only offer' for merchandise + bottle bundles. Cross-sell typically +30-50% per tour visitor.

B2B retail management

Per retail client (hospitality, off-licence, supermarket buyer) tracked: order history, preferred products, payment terms. Auto reorder reminders based on pattern. For new accounts: B2B prospect outreach with sample offers.

Real numbers

"We had 3 different people for D2C support, tour bookings and B2B sales. With Vocito: 1 person does all three with AI assistance. Tour bookings grew 60% (24/7 booking) and B2B orders 25% (faster quotes)."

Founder · Microbrewery, Limburg (NL)

+60%
tour bookings
+25%
B2B orders

Frequently asked

What breweries + wineries ask

Does this work with my webshop (Shopify, WooCommerce)?
Yes. Native integrations with Shopify, WooCommerce, BigCommerce. Inventory data, customer orders, shipping status: bi-directional. For specific brewery software (Ekos, OllieOps): CSV sync + API on roadmap.
How does tour payment work?
Native Stripe integration. Customer books via AI, pays directly via Stripe checkout link (no-show guarantee). For groups (10+): 25% deposit, rest on day. For corporate tours: invoice via Stripe Connect.
What about B2B contract prices (volume discount)?
Per B2B client you configure: contract prices (€/bottle, €/keg), volume tiers (-5% for 100+, -10% for 500+), payment terms (14/30/60 days). AI applies automatically at intake/quote. No price discussions afterwards.
Does this work for winery with English + German tourists?
Yes. AI speaks 25+ languages, answers in customer language. Tour bookings, D2C support, marketing mailings: all multilingual. For wineries in tourist regions (Champagne, Bordeaux, Mosel): typically 60-70% of bookings in non-native language.
Doesn't this cost more than 3 part-time people?
3 part-timers (D2C + tours + B2B): €6-9k/month. Vocito from €299/mo does all three + 24/7. For breweries with €50k+ monthly revenue: immediate ROI plus ability to scale faster without extra hires.

D2C + tours + B2B. Three revenue streams, one platform.

Connect your webshop + tour calendar + B2B CRM, and Vocito starts from today.

Start free 7-day trial

No credit card · €20 beta credit · Multi-channel included