For ecommerce · D2C brands · Shopify merchants · WooCommerce

WISMO 24/7. Re-orders. Abandoned carts.

Vocito's AI answers 'where is my order' 24/7 in 25+ languages, triggers re-orders ("your shampoo is almost out"), recovers abandoned carts and runs BFCM campaigns. Full Gorgias alternative. From €299/mo.

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What Vocito does for you

Ecommerce = orders + support + re-orders + BFCM peaks.

60% of support tickets is WISMO ("where is my order?"). Re-orders are high margin but underused. BFCM is 30% of annual revenue — must run perfect. Vocito does all.

When	Now — manual	With Vocito
Customer: 'where is my parcel?'	Support team responds after hours	AI checks tracking status, responds within seconds
Customer cart-abandons	Generic 1-hour-later email	Smart abandonment flow: WhatsApp + email + personal
Re-order moment (shampoo almost out)	Not actively targeted	Auto email based on usage cycle per product
Complaint / return	Email chain 5+ days	AI does return flow: label, refund, alternative offer
BFCM (Black Friday Cyber Monday)	Support team overwhelmed, complaint rate high	AI handles 80% of questions, only complex to human
Win-back (90 days no order)	Customer forgotten	Auto email with personal offer on favourite category

How it works

Three features that increase ecommerce margin.

WISMO + customer service automation

AI integrates with Shopify/WooCommerce + shipping trackers (DHL, Royal Mail, DPD, UPS). Customer asks 'where is my parcel?': AI checks order + tracking, responds with exact status within seconds. 60% of support tickets resolved without human.

Re-order triggers per product

Per product: average re-order cycle (shampoo 90 days, coffee 30 days, vitamins 60 days). Per customer: tracked on purchase history. Auto email at exact moment customer is almost out. Conversion 20-30% — high margin replenishment.

Smart abandoned cart recovery

Not one-size-fits-all. For first-time visitor: email with 10% off. For returning customer: WhatsApp with "still interested?". For high-value cart (€100+): personal approach with human handoff. Recovery rate typically 20-35% vs 5-10% generic.

Real numbers

"We paid Gorgias €600/mo for support tool. Vocito from €299/mo replaces Gorgias plus does re-orders and abandoned cart. Support response time from 4 hours to 30 seconds. Re-order revenue +€8k/month from auto-triggers."

Founder · D2C wellness brand (€30k/mo revenue)

+€8k

re-order revenue/month

30 sec

support response

Frequently asked

What ecommerce ask before they start

Does this work with Shopify (and themes, apps)?

Yes, Shopify native. Directly in Shopify app store. For WooCommerce: native plugin. For BigCommerce, Magento: API integration. For headless commerce (Vue Storefront, Saleor): webhooks + REST API.

How does re-order detection work technically?

Per product you enter: average usage cycle (shampoo 90 days, coffee 30 days). Vocito tracks per customer their re-order pattern (some customers every 60 days, others every 90). Personal trigger on individual pattern, not generic.

What about returns and refunds?

AI does return flow: asks reason, generates return label (via integration with Royal Mail/DHL/DPD), confirms after receipt, triggers refund via Stripe. For loss-leading returns: AI offers alternative (replacement, store credit) first.

How does AI handle 25+ languages for international customers?

AI responds in customer language (based on browser/order locale). For 25+ languages out-of-the-box. For exotic (Arabic, Chinese): RTL/character support. International shipping info from shipping APIs per country.

Doesn't this cost more than Gorgias or Zendesk?

Gorgias: €60/mo base + €40/mo per agent + per-ticket charges. For team of 5 agents = €260/mo + ticket costs. Vocito €299/mo fixed, all included + re-order + abandoned cart. For merchants with €20k+/mo: immediate ROI.

Gorgias alternative with re-order + abandoned cart.

Install Shopify app or WooCommerce plugin, and Vocito starts from today.

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No credit card · €20 beta credit · Shopify native