For glaziers · emergency glass service · glass repair

Window broken at 3 AM. Dispatch in 30 min.

Vocito's AI takes 24/7 emergency calls for glass breakage, dispatches the nearest glazier with boarding-up materials and handles insurance flow automatically (glass insurance, building cover). From €99/mo.

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24/7 dispatch Live in 8 minutes Insurance flow

What Vocito does for you

Glazier = 50% emergency + 50% planned. Vocito does both.

Emergency (break-in, storm, ball through window) happens 24/7 and is highest margin. Planned (HR++ glass, security glass) is recurring revenue. Both require different workflow.

When Now — manual With Vocito
Emergency night/weekendPhone forwarded to mobile, answer half-awakeAI answers, qualifies (boarding-up needed?), dispatches
Insurance claimCustomer and you back-and-forth with insurer, paperwork hellAI collects policy number, photos, damage report, files automatically
During workIgnore phone while cutting glassAI handles, you get SMS for next job
Planned (HR++ request)Intake 20 min, quote in eveningAI does intake, schedules walkthrough, quote automatic
Existing customersCustomers buy once and are goneRe-engagement 3-5 years later "glass renovation?"
Autumn — before break-in peakNo proactive sale of security glassAuto blast "break-in season approaching, upgrade to security glass"

How it works

Three features that give every glazier immediate ROI.

24/7 emergency dispatch with boarding-up qualification

AI asks: "is the window completely out or just cracked?", "living room or bedroom?", "where are you?". Emergency (window out, rooms unprotected) = direct dispatch nearest glazier with boarding-up materials. Non-emergency (crack) = appointment next workday.

Insurance flow automation

For insured customers: AI asks policy number, insurer (Aviva, Direct Line, Allianz, etc.), claim number. Collects photos via WhatsApp. Files claim automatically with insurer. Saves 60+ minutes of admin per claim.

HR++ / security glass campaigns

During emergency visit for window replacement: AI automatically offers HR++ upgrade ("3× insulation value, €X extra"). After the job: follow-up for other windows in the house. Autumn: blast for security glass for the break-in peak months (October-December).

Real numbers

"Glazier emergency is a 24/7 business. Previously I took 70% of nighttime calls — the other 30% were lost. With Vocito 100% answered, only real emergencies escalate to me. Plus: HR++ upsell during emergency jobs brings €2k extra per month. Insurance claims go 5× faster."

Owner · Glass service, The Hague (NL)

+30%
emergencies captured
€2,000
HR++ upsell/month

Frequently asked

What glaziers ask before they start

How does AI know which insurer applies to which customer?
AI simply asks customer: "who is your insurer?" and "do you have a policy number?". For the 10 largest European insurers (Aviva, Direct Line, Allianz, Centraal Beheer, etc.) claim flows and forms are built in. For others: AI makes template and emails to insurer.
What does Vocito do in real emergency (windows exposed in rain/wind)?
AI dispatches direct nearest glazier with instructions for boarding-up (foil, plywood). Gives customer DIY instructions for temporary boarding-up until you arrive. For situations where intruder could return: AI advises to call police + extra security.
Does this work for both residential and commercial (shops, offices)?
Yes, with separate workflow. Residential: personal tone, insurance flow. Commercial (shop, office): more formal intake, contract numbers, often outside opening hours, invoice to AP email. Lots of B2B work is contract-based (preferred-supplier agreements).
How does HR++ upsell during emergency visit work?
During your visit for emergency replacement: AI already has customer info that they're now replacing a window. Sends customer 2 hours after job a personal WhatsApp message: "Today we replaced 1 window. Did you know HR++ saves -30% energy? Want quote for other windows?". Customers who just spent €€€ on a window are receptive.
How does this cost compared to my 24/7 phone service?
24/7 phone service costs €300-€600 per month just for answering. Vocito from €99/mo does answering, dispatch, insurance flow, HR++ upsell, contract management. For glaziers with 20+ night calls per month: immediate ROI plus extra revenue from upsell.

Don't miss another emergency glass break. Sell HR++ automatically.

Configure your dispatch area, enter your rates, and Vocito starts from tonight.

Start free 7-day trial

No credit card · €20 beta credit · Insurance flow included