For hotels · B&Bs · boutique hotels · serviced apartments

Booking.com takes 15-18%. We give you direct bookings.

Vocito's AI takes direct bookings via phone/WhatsApp/your website, fills last-minute rooms via waitlist-blast and provides 24/7 concierge service for guests. From €299/mo.

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Direct bookings (no commission) Live in 8 minutes 24/7 concierge

What Vocito does for you

Hotel = bookings (direct vs OTA) + last-minute + concierge + repeat guests.

OTA commission (Booking.com, Expedia) eats 15-18% of revenue. Last-minute empty rooms = €0. Concierge after hours = complaint. Vocito automates all.

When	Now — manual	With Vocito
Direct phone booking	Reception busy, customer via Booking.com (15% commission)	AI takes 24/7, books directly (no commission)
Last-minute empty rooms	Not actively promoted, €0 revenue	Auto blast last-minute -30% to waitlist
During stay	Guest asks for restaurant tip, reception asks colleague	AI concierge 24/7 with neighbourhood database
Emergency (AC broken at 3 AM)	Guest calls reception, nobody responds	AI dispatches to on-call staff directly
Check-out	Guest leaves, no review prompt	Auto email 24h after check-out: review link Google + TripAdvisor
1 year later	Guest forgotten, books elsewhere	Auto email "when you stayed last year — special offer"

How it works

Three features that tip hotels from OTA to direct.

Direct booking engine (phone + WhatsApp + web)

AI asks: dates, number of guests, room preference (twin, queen, suite), extras (breakfast, parking). Checks availability in PMS (Mews, Cloudbeds, Apaleo, Opera), books directly. For repeat guests: knows preferences from history. No OTA commission = +15% margin per direct booking.

Last-minute waitlist blast

Per room type separate waitlist (people who enquired but 'room was full'). On cancellation: auto WhatsApp "slot free tonight -30%, first to accept wins". Typically fills 60-70% of last-minute open rooms — otherwise €0.

24/7 AI concierge

Guest asks: restaurant tip, museum hours, weather, taxi, emergency. AI answers from your neighbourhood database (your recommendations, not generic). Emergency (water issue, noise complaint) escalates to on-call staff. Saves reception during and after hours.

Real numbers

"OTA commission was our biggest fixed cost: €18k/month on €120k revenue. With Vocito's direct booking engine: 40% of bookings now direct. Per month €7k less commission. Plus: last-minute room-filling brought extra €3k/mo."

Manager · Boutique hotel, Amsterdam (45 rooms)

+40%

direct bookings

€10k

saved/month

Frequently asked

What hotels ask before they start

Does this work with my PMS (Mews, Cloudbeds, Apaleo, Opera)?

Yes. Native integrations with Mews, Cloudbeds, Apaleo, Opera (Oracle), Protel. Availability, room types, pricing, guest history: bi-directional. For smaller PMS: CSV sync or webhooks.

Can AI apply dynamic pricing?

AI pulls price from your PMS (where dynamic pricing lives). Vocito doesn't do the pricing strategy — only the booking intake with the price your RM/algorithm determines. For last-minute: optional auto-discount (-30%, -50%) configurable.

How does 24/7 concierge work without reception coverage?

AI has access to: your neighbourhood database (restaurants, attractions, transport), hotel info (Wi-Fi, breakfast times, fitness), real-time data (weather, public transport). Answers in 25+ languages. For specific (extra towel): escalation to housekeeping.

What about multi-property hotels?

Per property separate workspace with own PMS, preferences, concierge database. Bookings routed to right property based on guest request. One Vocito account manages all properties.

How much can I save on OTA commission?

Booking.com takes 15-18%, Expedia 18-25%, Airbnb 14-20%. For hotel with €1M revenue: €150k-€250k commission per year. Vocito from €299/mo = €3.6k/year. If Vocito makes 30% of bookings direct: €45-75k commission saved.

Stop 15-18% commission to Booking.com.

Connect your PMS, import guest database, and Vocito starts direct booking intake tonight.

Start free 7-day trial

No credit card · €20 beta credit · PMS integration included