For insurance brokers · brokers · independent financial advisers

Forget renewal? Client goes to competitor.

Vocito's AI tracks every policy renewal in your portfolio, emails clients 90/60/30 days ahead with comparison, and takes 24/7 claim intake. Plus: cross-line signalling (home + auto + liability). From €299/mo.

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Renewal engine Live in 8 minutes Multi-line tracking

What Vocito does for you

Insurance = annual cycle + life events + claims. Vocito catches all.

Renewal in November = €X premium lost if you forget. Cross-line on moving = €X extra revenue missed. Claim at night = client to direct writer's 0800 number. All automatable.

When	Now — manual	With Vocito
Renewal 90 days ahead	Scroll Excel, email those expiring	Auto email per policy with current + alternative premiums
Client considers switch	No contact, client picks competitor themselves	Auto follow-up day 14 + 30 + 60 with personal offer
Life moment (house, child, divorce)	Not knowing — no cross-line pitched	Triggers on marketing signals + post-move check-up
Claim intake night/weekend	Client calls insurer's 0800 direct	24/7 AI intake through you, you stay intermediary
Annual check-up	Not done for 80% of portfolio	Auto invite "annual check 15 min, over- or under-insured?"
Dormant client (3+ years no contact)	Forgotten — competitor takes over at renewal	Re-engagement "premium check 2026 — still saving €X?"

How it works

Three features that save every insurance broker revenue.

Renewal cycle engine

Per client + per policy tracked: end date, current premium, coverage. Auto email 90/60/30 days ahead with current premium + 2-3 alternatives (based on your network insurers). Client replies = direct in your calendar for advice. Prevents churn to direct writers.

Cross-line signalling

Triggers on life events: moving (post-move check-up), new child (life + disability), marriage/divorce (liability + home), new car (auto insurance). AI emails client with personal question. Cross-line revenue typically +30-40%.

24/7 claim intake through you

Client has damage at 22:00. Vocito's AI takes intake: type of damage, extent, photos via WhatsApp, policy number. Sends claim directly to insurer + confirmation to client. Next morning you see a complete file. Client experiences you as intermediary, not 0800 number.

Real numbers

"Previously we lost 18% of portfolio annually to direct writers during renewal. With Vocito's auto-renewal-flow: churn down to 6%. Plus: 24/7 claim intake — clients experience our service as premium despite being a small independent office."

Owner · Independent insurance office, Utrecht (NL)

-67%

renewal churn

+€38k

extra revenue/year

Frequently asked

What insurance brokers ask before they start

Which insurance types does Vocito support?

Out of the box: home, contents, liability, auto, collision, life, disability, income protection, legal expenses, travel insurance, mortgage. Custom policy types configurable. For commercial insurance (BAV, D&O, cyber): separate intake flow.

Does this work with my management system (Aviva, CCS, Acturis)?

Yes. CSV import from all major UK/EU systems. Native integrations for major systems in Q3 2026. Until then: daily sync = automatic. Policy info, customer data, claim history: bi-directional.

Can AI give insurance advice?

No — and doesn't. Vocito asks for pre-information, schedules advice calls, emails comparisons. Advice (FCA/Wft) stays 100% with you. AI tells clients explicitly "for advice you should speak to our adviser".

How does cross-line signalling work technically?

Two paths: (1) client themselves mentions it in a conversation ("I've moved") — AI marks immediately, (2) automatic triggers on client data updates (address change in CRM, age milestone for retirement). For life events outside your system: client portal where they can update themselves.

Doesn't this cost more than a receptionist sending renewal emails?

Receptionist: €3-4k per month, does renewal + phone. Vocito from €299/mo does renewal + phone + cross-line + 24/7 claim intake + win-back. For insurance offices with 500+ policies: ROI within 14 days from less renewal churn.