Integration · Shopify

Shopify + AI. WISMO, re-order, abandoned cart.

Vocito's Shopify app integrates with your store for WISMO ('where is my order'), per-product re-order triggers, abandoned cart recovery via voice + WhatsApp + email. Native via Shopify App Store. From €299/mo.

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Shopify App Store WISMO 24/7 Re-order triggers

What the integration does

Six Shopify scenarios AI improves.

60% of ecommerce support tickets are WISMO. Re-orders are high-margin but underused. Abandoned cart recovery via email = 5-10%. Vocito automates with voice + WhatsApp.

Scenario Without integration With Vocito
Customer: 'where is my order?'Support team responds in 4-12hAI checks Shopify + tracking, answers in 30 sec
Product re-order due (cycle)Customer remembers (or forgets)AI WhatsApps at exact moment
Abandoned cartGeneric email (5-10% recovery)Personal WhatsApp (20-35% recovery)
Customer asks product QSupport handles or self-serveAI from product catalog, 24/7
Return requestEmail chain 5+ daysAI guides return flow + generates label
Post-purchase upsellGeneric email blastAI day-2 personalized cross-sell

How it works

Three things to know about Shopify + Vocito.

Native Shopify App Store app

Install from Shopify App Store. OAuth 2-minute setup. Listed as 'Vocito for Shopify' — Built for Shopify status (highest tier). Works with Shopify, Shopify Plus, Shopify POS. Theme integration optional (chat widget, on-product re-order prompt).

Order + customer + product sync

Bi-directional: every Vocito interaction logs to Shopify customer; Shopify orders + status + cart state available to AI. AI knows: customer's order history, current cart, abandoned cart, last shipping update, return eligibility. Full context for every conversation.

Shipping carrier integration

Real-time tracking via Shopify's shipping integrations: DHL, DPD, UPS, FedEx, USPS, Royal Mail, PostNL, Hermes, Bpost, Colissimo. AI checks shipment status mid-conversation and gives accurate ETA + tracking link.

Real numbers

"Shopify Plus brand, €2M revenue. Support team of 4 handled 60% WISMO tickets. Connected Vocito Shopify app: AI now handles 85% of WISMO via WhatsApp + email 24/7. Support team focuses on real issues. Plus re-order revenue +€12k/mo from auto-triggers."

Founder · D2C wellness brand, Shopify Plus

+€12k
monthly re-order revenue
85%
WISMO AI-handled

Frequently asked

Shopify + Vocito — what teams ask

Shopify or Shopify Plus required?
Works with both. Plus unlocks advanced features (multiple stores, B2B catalog, custom checkout). Standard Shopify covers 95% of D2C brands.
Does it work with my theme?
App works without theme integration. Optional widgets (chat button, on-product re-order prompt) work with all standard themes. For custom themes: developer-friendly install instructions.
Headless Shopify?
Yes — Shopify Hydrogen, Vue Storefront, custom React storefront. Vocito connects to Shopify backend via Admin API; doesn't depend on storefront theme.
What about Klaviyo / Mailchimp for email?
Vocito does email natively (replaces basic Klaviyo flows: WISMO, abandoned cart, re-order). For complex segmentation + advanced campaigns: keep Klaviyo, use Vocito for AI conversational layer + share data via Shopify customer object.
Multi-store (one Vocito account, multiple Shopify stores)?
Yes. Connect multiple Shopify stores; AI handles each with store-specific persona, catalog, brand voice. Common for D2C brands operating multi-region stores or sub-brands.

Connect Shopify. AI handles WISMO + re-order.

Install from Shopify App Store. 2-min OAuth setup. Free trial week.

Try a live demo call

No credit card · €20 beta credit · Built for Shopify