Integration · WhatsApp Business

WhatsApp Business + AI. Native via Meta-certified BSP.

Vocito's AI handles WhatsApp Business: bookings, support, lead-intake, nurture in 25+ languages. Native WhatsApp Business Platform via 360Dialog (Meta-certified BSP partner). Setup in 5-7 days incl. business verification. From €99/mo.

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Meta-certified BSP 25+ languages Rich media support

What WhatsApp + AI does

Six WhatsApp use cases AI excels at.

In Europe WhatsApp is the dominant messaging channel. 95% open rate vs email 22%. AI on WhatsApp = faster response, higher conversion, lower support cost.

Use case Without integration With Vocito
Customer wants to bookWhatsApp manual reply hours laterAI books in 30 seconds
Customer support questionHandled by humans during hoursAI 24/7 from knowledge base
Lead intake via WhatsAppManual qualificationAI qualifies + routes to AE
Re-engagement campaignEmail (22% open)WhatsApp (95% open)
Order status / WISMOSupport ticketAI checks Shopify/Woo, responds in seconds
Payment collectionEmail invoiceWhatsApp + Stripe Payment Link

How it works

Three things to know about WhatsApp Business + Vocito.

360Dialog BSP — Meta-certified setup

Vocito provisions WhatsApp Business Platform via 360Dialog (largest EU-based Meta-certified BSP). Setup process: business verification with Meta (1-3 days), number porting from existing WA (3-5 days) or new provisioning (instant). Compliant with Meta's policies + opt-in requirements.

Rich media + interactive elements

Beyond text: AI sends images, videos, voice notes, location pins, files, interactive buttons, list pickers, product carousels. Booking confirmation with calendar attachment, payment via Stripe link, location for in-person appointments. Full WhatsApp Business feature set.

Template + free-form messaging

Meta's rules: free-form messaging only within 24h of customer-initiated message; proactive outbound requires approved templates. Vocito handles template approval (typically 24-48h) for: appointment reminders, recall messages, marketing campaigns. AI uses right format automatically.

Real numbers

"Salon with 800 active customers. Bookings via phone (60%) + WhatsApp (40%, manually handled). Connected Vocito WhatsApp: AI now handles 95% of WhatsApp bookings in 30 sec each. Reps freed up for service. Plus customer satisfaction +12 points (less waiting)."

Owner · Hair salon Amsterdam, 800 customers

95%
WhatsApp bookings AI-handled
+12
CSAT points

Frequently asked

WhatsApp Business + Vocito — what teams ask

Do I need WhatsApp Business API?
Yes. WhatsApp Business app (free) doesn't support automation. WhatsApp Business Platform (API) is needed. Vocito provisions it via 360Dialog. Setup 5-7 days incl. Meta business verification.
Can I port my existing WhatsApp number?
Yes — porting from personal WhatsApp or WA Business app to WA Business Platform. Process: register with Meta, request port, OTP verification, 3-5 days. During port: existing chats preserved.
Meta fees on top of Vocito?
Yes — Meta charges per-conversation: ~€0.005-0.07 depending on country + conversation type (utility, marketing, service). For typical SMB: <€20/mo Meta fees. Pass-through cost, no markup from Vocito.
WhatsApp Business app vs Business Platform — what's different?
App: free, single-device, no automation. Platform (API): paid, multi-device, full automation + integrations. Required for AI use. We provision Platform via 360Dialog.
What about WhatsApp policies + spam restrictions?
Meta strict on opt-in + content. Vocito enforces: explicit opt-in required, frequency caps, approved templates for proactive outbound. Compliance dashboard for audits. Helps avoid Meta restrictions or ban.

WhatsApp Business + AI in 5-7 days.

We handle Meta business verification + number porting. AI starts handling bookings + support immediately after.

Book a WhatsApp consultation

360Dialog BSP · Meta-certified · 25+ languages