Pillar · AI intelligence

Every interaction analysed. Real-time insights.

Vocito's AI extracts sentiment, intent, qualifying fields and next-best-action from every call, message and booking. Real-time analytics dashboard for ops + sales leaders. AI-suggested coaching for human agents. From €99/mo.

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Sentiment + intent Real-time dashboards AI coaching

Where AI intelligence wins

Six intelligence use cases ops teams care about.

Traditional analytics = look at the numbers after the month. AI intelligence = act on real-time signals. Detect churn risk on day 30, not at renewal.

Use case	Now — retrospective	With Vocito
Sales pipeline health	Weekly review meeting	Real-time dashboard + alerts
Customer churn risk	Detected at renewal	Detected at day 30 sentiment drop
Agent performance coaching	Manual call reviews	AI analyzes calls, suggests improvements
Top-of-funnel quality	Lead source attribution only	Intent + qualification at first contact
Container intent (e.g., wants to switch)	Missed signals	AI flags + escalates immediately
Cross-team patterns	Siloed reporting	Unified intelligence layer

What's under the hood

Three things that make Vocito intelligence actionable.

Per-interaction extraction (sentiment, intent, fields)

After every call/message: AI extracts sentiment score (-1 to +1), intent classification (booking, complaint, info-seek, churn-risk, etc.), qualifying fields (budget, timeline, decision-maker), next-best-action. Stored on contact + interaction record + available via API.

Real-time dashboards for ops + leadership

Pre-built dashboards: call volume by hour/day, containment rate, escalation rate, top intents, sentiment trend, NPS, churn risk distribution. Drill-down per agent, per vertical, per channel. Customizable widgets. Mobile-friendly for ops-on-the-go.

AI-suggested coaching for human agents

AI analyzes human-handled calls (compared to top-performer benchmarks): suggests talk-time balance, objection-handling improvements, missed cross-sell moments. For sales leaders: aggregated insights ('team is missing X% of upsell opportunities at deal stage Y'). Reduces ramp time for new reps by 30-50%.

Real numbers

"Used Gong for call intelligence — $1,000/user/mo for our 10 reps. Vocito's intelligence layer covers 80% of what Gong does at €299/mo total. Plus combined with our voice + WhatsApp, the data is richer (Gong only sees calls, Vocito sees full journey)."

VP Sales · B2B SaaS, 40 employees

−€9.7k

monthly vs Gong

channel (WhatsApp)

Frequently asked

AI intelligence — what teams ask

How accurate is sentiment + intent extraction?

Sentiment: 92-95% accuracy vs human-labeled baseline in production. Intent: 85-92% depending on vertical complexity. We continuously train on customer-labeled corrections. For mission-critical use (e.g., regulatory): human review for low-confidence extractions.

Can I export raw data for my own BI tool?

Yes. REST API for all interaction + extraction data. Webhooks for real-time event streaming to your data warehouse (Snowflake, BigQuery, Postgres). Plus native connectors for Looker, Tableau, Metabase.

What about Gong-style call coaching?

Vocito has AI coaching: identifies talking-time imbalance, missed objection-handling moments, cross-sell opportunities, deal-stage progression risks. Less deep than Gong's full coaching suite; covers 80% of use cases for SMB sales teams.

How does it handle non-English calls?

Same extraction quality in 25+ languages (we train models per language, not English-translate). For DE/FR/ES/IT/NL: production-grade. For longer-tail languages: 75-85% accuracy, continuously improving.

What about churn prediction?

AI flags churn risk per customer based on: sentiment trend, usage drop-off, support ticket patterns, days-since-last-interaction. Configurable risk threshold. Auto-triggers win-back nurture or human escalation when threshold crossed.

Every interaction analysed. Every signal actionable.

Real-time dashboards from day 1. AI coaching from week 2. Live in 8 minutes.

Try a live demo call

No credit card · €20 beta credit · Live in 8 min