Pillar · AI messaging for B2B

WhatsApp + email + SMS. One AI. One inbox.

Vocito's AI handles WhatsApp Business, email and SMS with shared customer context. Same persona across channels. Native multi-language. From €99/mo.

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WhatsApp Business native Shared context 25+ languages

Where AI messaging wins

Six common B2B messaging scenarios.

In Europe WhatsApp dominates customer messaging. Vocito's same AI handles voice + WhatsApp + email + SMS with shared memory — no re-explaining across channels.

Scenario	Now — fragmented	With Vocito
Customer WhatsApps for booking	Manual reply hours later	AI books in 30 sec, in agenda
Email follow-up after call	Different system, lost context	Same AI, full call context
SMS reminder + 1-click reply	Generic broadcast	Personalized, AI handles reply
Customer switches channel mid-thread	Re-explains everything	Continuity preserved
WhatsApp-only customer demographics	Missed entirely (email-only)	Captured + nurtured
After-hours WhatsApp	Read next morning	AI answers 24/7

What's under the hood

Three things that make Vocito messaging different.

Native WhatsApp Business via 360Dialog

Official Meta WhatsApp Business Platform via our BSP partner 360Dialog. Your existing business number ports in (or we provision new). Compliant with Meta's policies, opt-in requirements, message templates. Plus rich media: images, voice notes, location, files.

Shared context across every channel

Customer who called yesterday gets WhatsApp follow-up today with full conversation history. Customer who emailed last week gets SMS reminder referencing the earlier thread. No re-introducing themselves. CRM-grade memory across all touchpoints.

Same persona across all 25+ languages

Define brand voice once (warm/professional/casual). AI applies it consistently across WhatsApp + email + SMS in any of 25+ languages. Hochdeutsch on WhatsApp, fluent French email, native Dutch SMS — same brand personality.

Real numbers

"We had Aircall for voice + Twilio for SMS + ManyChat for WhatsApp + Outlook for email — 4 systems, 0 shared context. Customers had to re-explain themselves constantly. Moved everything to Vocito. CSAT +18 points. Plus 30% time saved on duplicated work."

Operations · B2B agency, 18 employees

+18

CSAT points

−€480

monthly tool stack

Frequently asked

AI messaging — what teams ask

Do I need WhatsApp Business API?

Yes, and Vocito handles setup. We provision via 360Dialog (Meta-certified BSP). Number porting takes 5-7 days; new provisioning is instant. Meta fees are pass-through (~€0.005-0.05 per conversation).

Can AI send proactive WhatsApp messages?

Yes, within Meta's policies. For first 24h after customer-initiated conversation: free-form. For proactive outbound (recall, marketing): requires approved message template per Meta's rules. Vocito handles template approval.

What about email deliverability?

We send via SendGrid/Postmark (your choice). SPF/DKIM/DMARC setup guided in onboarding. For high-volume cold outbound: bring-your-own ESP (Mailgun, SES). Recommended for warm nurture, not cold blast.

Can humans take over a thread?

Yes. Configurable handoff triggers (sentiment, intent, VIP customer, repeated escalation). Human agent picks up in Vocito dashboard with full conversation history. AI returns to handle subsequent threads if appropriate.

How does pricing work for messaging volume?

Vocito's flat fee per tier covers our platform. WhatsApp Meta fees are pass-through. Email/SMS at carrier cost. For typical SMB: €99-299/mo total messaging cost.

WhatsApp + email + SMS in one inbox.

Setup includes WhatsApp Business provisioning. Live in 8 minutes. 7-day trial.

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No credit card · €20 beta credit · WA Business included