Use case · Replace receptionist

Receptionist: €3-4k/mo. Vocito: €99/mo.

Modern AI handles every job a receptionist does: answer calls, route, book appointments, intake forms, manage WhatsApp + email. 24/7 + 25 languages + zero sick days. €99-299/mo replaces €36-48k/year headcount. From €99/mo.

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−€36k/year 24/7 coverage 25+ languages

What an AI receptionist does

Six receptionist jobs — done by AI.

AI doesn't do EVERYTHING a receptionist does (no in-person greeting, no coffee). But on the core phone/messaging/booking jobs: faster, cheaper, 24/7.

Job	Receptionist (€3-4k/mo)	Vocito (€99/mo)
Answer phone in 1 ring	Yes (during 9-5)	Yes, 24/7
Route to right team	Yes	Yes, with intent classification
Book appointment	Yes (during hours)	Yes, 24/7 incl. self-serve
Speak 3-5 languages	Unlikely	Yes, 25+ natively
Send confirmation + reminders	Manual, often forgotten	Auto, never forgotten
In-person greeting	Yes ✓	No ✗

How it works

Three things AI receptionist does better than human.

24/7/365 — no sick days, no overtime

Human receptionist: 40 hours/week × 48 weeks/year = 1920 hours. Vocito: 8760 hours/year. 4.5× more coverage. Plus: never tired, never distracted, consistent quality at 9am Monday and 11pm Saturday alike.

Multi-channel: phone + WhatsApp + email + web chat

Receptionist primarily handles phone (maybe email). Vocito handles all channels with shared context. Customer who emailed yesterday gets WhatsApp follow-up today with continuity. Receptionist would need to manually cross-reference inboxes.

Cost: €99/mo vs €3-4k/mo (1 FTE) vs €8-12k/mo (24/7 shifts)

Full-time receptionist (40h): €3-4k/mo all-in (salary + employer costs + benefits). 24/7 coverage needs 3-4 shifts = €8-12k/mo. Vocito €99/mo flat. For SMB this is the difference between 'can't afford a receptionist' and 'has 24/7 coverage'.

Real numbers

"We were about to hire our 2nd receptionist (need after-hours coverage). Quote was €3.8k/mo + €1.5k recruiter fee. Tried Vocito €99/mo instead. 6 months in: 0% missed calls (was 18% with one human), CSAT same, saved €45k/year + no HR overhead."

Office Manager · Professional services, 25 employees

−€45k

annual saving

missed calls (was 18%)

Frequently asked

Replace receptionist — what teams ask

Won't customers know it's AI and feel unwelcome?

2026 AI voice is indistinguishable from human in 90%+ of B2B contexts (we test monthly with real callers). For brands worried about perception: AI introduces as 'virtual assistant' transparently. Customer satisfaction in production data: equal to or higher than human receptionist (consistency wins).

What about complex situations needing human empathy?

AI escalates: emotional callers, complex complaints, VIP accounts. Escalation routes to your team via Slack/SMS/email with full context. Your team handles the 20% that needs empathy; AI handles the 80% that's routine.

Can AI hand off to a specific team member?

Yes. Configure routing per intent: 'sales question' → AE on duty, 'support' → CS team, 'billing' → finance. AI does warm handoff with caller context. Plus call-back booking if assignee unavailable.

What about regulated/sensitive industries (legal, healthcare)?

Vocito has compliance tiers: Standard (GDPR + ISO 27001), Healthcare (€799 tier with clinical advisory), Legal (audit-grade transcripts + retention controls). Regulated industries: contact us for specific compliance walkthrough.

What about the in-person front-desk job?

AI doesn't do in-person greeting. If you need someone to greet visitors at reception: keep that person but they don't need to handle phone too. Or use AI-only for phone/messaging + signage/QR check-in for visitors.